Common Problems

Common PayMaya/Maya Issues Reported by Users

1) Customer Service Delays

Many reviewers say tickets remain pending for weeks, with repeated follow‑ups and no clear resolution.

2) Payments Not Reflected / Missing Receipts

Users report completed transfers or bill payments that do not appear in history, and difficulty obtaining receipts.

3) Cash‑In Failures

Cash‑in attempts via partner stores (e.g., convenience stores) may fail, leaving users stuck waiting for a reversal or support response.

4) Login & Account Access After Number Change

Multiple reviews mention being unable to access accounts after changing phone numbers, even after selfie/video verification attempts.

5) Verification Friction (Face Recognition)

Some users complain face recognition repeatedly fails, requiring many retries.

What To Do If You’re Affected

• Document everything: screenshots, reference IDs, timestamps
• Keep copies of receipts from banks/partners
• Use the in‑app ticketing flow and keep the ticket number
• Avoid storing large balances if you depend on urgent access