Support & Contacts

Support & Contact Tips (Unofficial)

Many reviews complain about slow or ineffective support. If you need help, these steps can improve your chances of resolution.

Before You Contact Support

• Prepare: ticket number, reference ID, amount, date/time, and screenshots
• Write a clear timeline of what happened
• Keep receipts from cash‑in partners or bank transfers

When You Open a Ticket

• Use one ticket per issue; avoid duplicates unless instructed
• Ask for an estimated resolution window and keep every reply
• If you’re stuck, follow up with the same ticket number and attach proof

If Your Issue Is Urgent

Consider using an alternative payment method while the dispute is pending, especially if you rely on time‑sensitive payments.